Dial a crime

An industry of scamsters is operating in the guise of call centres in India

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For the last few months, hundreds of people had been pulling night shifts at offices in Mira Road, the northernmost appendage of Mumbai. They had landed jobs in call centres, friends and family were informed, drawing salaries of Rs 12,000 to Rs 30,000. They were young men and women, educated up to the class X or XII, with a dithering knowledge of English. The workplace was spread across seven storeys of a new commercial building. Between 7 pm and 4.30 am, five days a week, they would field calls from people in various parts of the United States, who enquired about taxes they owed to the ...

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Dial a crime